Digitization is a major trend, even reinforced during the last 2 pandemic years, that is putting double challenge to the operators: we have to accelerate our own modernization to ultimately reduce dependance on physical channels and processes, and in the same time support our customers in their digitization efforts through increasing data traffic and innovative services (cloud, cyber sec etc.). Excellent business opportunity for us, and enormous challenge in the same time.
During my presentation, I am touching three areas that we see in O2 Czech Republic as essential to successfully walk thru this double challenge as a winner:
- Modernization of legacy (telco incumbent) architecture to increase speed of change delivery
- Smart CAPEX principles, namely keeping cost per customer flat
- 5G monetization is a must